Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Live TV.....no vision or sound

RoyD8
Conversation Starter
Private Message TalkTalk

on ‎04-08-2024 08:48 AM

Message 4 of 4

I recently installed a new TV Hub. It was working fine until today. I cannot get live TV...I get a blank screen and no sound. I have checked all the connections and they are good. The Apps are working as they should including, on BBC Iplayer, the live TV. Please advise. Thank you.

Labels:
0 Likes
3 REPLIES 3

fr8ys
Community Star
Private Message TalkTalk
In response to RoyD8

on ‎04-08-2024 03:24 PM

Message 1 of 4

Pleased to hear you got it working.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

RoyD8
Conversation Starter
Private Message TalkTalk
In response to fr8ys

on ‎04-08-2024 02:47 PM

Message 2 of 4

The aerial is fine.

 

I turned the box off and on and the problem is resolved.

 

Thanks for prompt and helpful reply.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎04-08-2024 10:42 AM

Message 3 of 4

Do you get a picture on the TV if you plug the aerial directly into it? 

 

If not then your aerial has failed and you will need to consult a local installer.

 

If yes, then remove the box from the mains and turn on again.

If still no picture, perform a retune with the aerial out to clear the memory, then replace the aerial and retune again.

If that does not work, then you will need to perform a reset of the box to factory settings from the settings menu.

 

Let us know how you get on.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026