cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Loss of Live TV channels

JohnRowe1
First Timer
Private Message TalkTalk
Message 3 of 3

My TV hub was installed on 04 Jan. 2024 and all was well untill 27th.Feb when Live T.V chanels not available but "Catch-up" OK. Message on screen says "week or no aerial signal coded YVM402.  Where do we start to rectify please? 

0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi John,

 

How are you getting on?

 

Thanks

 

Michelle

 

0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

The weather is playing havoc with signals at the moment so it's best to leave for a couple of days to see if it improves.

 

If things don't improve, you can try a retune from your settings or may be best to factory reset the box.

 

Try the aerial directly to your TV and retune this. If you lose channels there it may be an aerial issue in which case you will need to consult a local installer.

 

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes