Lost HD channels on DN372T

[PaulT321]

In Jan 2021 I was sent a replacement freeview box because the existing box failed and was stuck.in maintenance mode. 

I was supplied with a DN372T and it tuned.in the HD Channels - something that the old box did not do at all. 

Now, about  2 months ago, the existing box stopped displaying HD channels. A retune did not restore them, or rests etc, so  I thought it could be my aerial. However I thought I would try and sort it today. Before I looked at the actual aerial  I unplugged the aerial cable and directly plugged it into my Samsung TV and the TV did a retune and displays all the HD channels. Switching the aerial back to the DN372T, and it would not tune in the HD channels. So I am convinced the box is faulty and not my reception or aerial. Can the DN372T be replaced please.

[Debbie-TalkTalk]

Hi Paul

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

[PaulT321]

Debbie

That has fixed it! Thank you.

[Debbie-TalkTalk]

Hi PaulT321

I'm sorry to hear this.

Can I just check, have you also tried a factory reset?

Restore your TalkTalk TV box to factory settings - TalkTalk Help & Support