For those wondering how to get Netflix and ITVX on their boxes the short answer is you can't.
This is the advice I have been giving other customers which may help.
ITV and Netfix updated their apps and the software they use is no longer compatible with the YouView box hardware. The ITVX logo has been updated from the old Hub one but it does not work.
TalkTalk no longer provide boxes that record but do supply the TV hub that has the Freeview channels to watch and has the updated apps on them along with the ability to add new apps for viewing.
You might find it best to retain your box to record and invest in a Roku or Amazon fire stick which also include other free to view apps such as Pluto.
If you want a TalkTalk supplied box you will need to phone and recontract with them.
To contact customer services, Try phoning 0345 172 0088
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#
More information on the ITV Hub closure can be found here.
https://community.talktalk.co.uk/t5/Articles/ITV-Hub-closure/ta-p/2993247
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
