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TV Support

For help with your TalkTalk TV box, channels and apps.

No channels

Liddlek
First Timer
Private Message TalkTalk
Message 8 of 8

No free view channels, only get bbc channels through iplayer, re scanning digital channels picks up none, signal strength shows good. Talk talk tv box issue?

Diagnostics says channel/ level. 153/-52dbm

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7 REPLIES 7

Message 1 of 8

Pleased you have solved it.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Liddlek
First Timer
Private Message TalkTalk
Message 2 of 8

Was a faulty masthead amp in loft !!

Message 3 of 8

Please do have a look and keep us updated should you require further assistance.

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Message 4 of 8

Thanks @fr8ys.

I have a power over co-ax amp in the loft next to the aerial, I'll spend a bit time later looking into this, I also have another tv in another room on the same aerial, also with freeview ( not used in a while),  i'll check this one also !

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mandisa1-TT
Support Team
Staff
Private Message
Message 5 of 8

Thank you so much for your assistance @Gliwmaeden2 

Hi there @Liddlek The advice given by @Gliwmaeden2 is correct, kindly let us know should you require further assistance.

fr8ys
Community Star
Private Message TalkTalk
Message 6 of 8

Which box do you have?

 

If you take the aerial out of the box and plug it directly into the TV do you get the channels? If you haven't used the TV tuner for a while you may need to retune.

 

If you don't get any then it's an aerial issue and you will need to consult a local aerial installer.

 

If you get ALL channels, then retune your box with the aerial lead not plugged in. This will clear any memory and show 0 channels. Then replace the aerial lead and retune.

 

Let us know how you get on and your box type if more help needed.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 7 of 8

Usually the first thing you should check is the aerial, @Liddlek.

 

@fr8ys will be able to give you step by step guidelines.

 

https://help-centre.talktalk.co.uk/TV/Find_info_or_guidance_about_my_product/Do_I_need_a_TV_aerial_t...

 

 

 

 

Gliwmaeden2, a fellow customer.