Programme information

[Cranver1]

Hi. I have the 4k box. The programme information at the bottom of the screen on a number of the channels does not match the current programme. It displays programme information from 22nd October instead of todays. The now playing programmes on the home screen also show the 22nd October programmes. 

I have performed all resets, including mains, router, factory resets and formatted the box. Any advice, please?

[Philile-TT]

Please send your address using private message. 

[Cranver1]

Yes it is . I have also reinstalled everything several times

[Philile-TT]

Please check if the software version is up to date. 

 

[Cranver1]

Yes it does

[Philile-TT]

Does the Network Connection Status show as Connected?

[Cranver1]

Yes I have

[Philile-TT]

Before we continue with the troubleshooting with your TV Issue, we need to have the remote control available and working.

Do you have the remote control of your TalkTalk SetTop Box?
 

[Philile-TT]

Okay thank you, please bear with me. 

[Cranver1]

Yes, I am still experiencing the issue. I have disconnected everything as advised.

[Philile-TT]

Hi there @Cranver1 are you still experiencing an issue? 

[Gliwmaeden2]

@Cranver1, staff support is daytime only, Monday to Friday, so there won't be a follow up from them till after the weekend. 

[Cranver1]

Hi, I have disconnected everything everything as advised. Still no change.

[nambuso-TT]

Unplug all the external devices by disconnecting any HDMI devices, USB drives, or adapters and observe if the information changes. Thanks
 

[Cranver1]

Yes.  All set up. The Now On TV on the home screen also shows programmes from the 22nd October 

[Philile-TT]

Just to confirm you have a TalkTalk TV 4K Box and currently using it within the setup? 

[Philile-TT]

Okay, thank you. Please bear with me, I will get back to you once I have an update. 

[Cranver1]

The channel number matches the programme. When you initially select/change the channel, the programme information briefly displays at the bottom of the screen. It is this info that does not match the current programme and date. 

[Philile-TT]

@Cranver1 just to confirm everything works fine besides the fact that the number of the program is displaying a different program? 

[Cranver1]

Yes all connected. Catch up works fine. 

[ferguson]

Have you checked that it is connected to the internet OK?