Replacement Remote for TV Hub

[RFL1066]

I've had some conversations regarding a replacement remote. The latest was with 'fr8yrs' ? where it was suggested that since a remote for my hub could not be supplied have received an out of date one a replacement Hub could be supplied. I am wondering if there is any news on this? The last message I tried to send from the emails I have received was undeliverable.

Many thanks

[siphosethu-TT]

No problem @RFL1066, please call in as @Gliwmaeden2 suggested. Thanks

[Gliwmaeden2]

@RFL1066, remember that, if you are no longer using any TV services through Talktalk, the charge needs to be cancelled by phoning 03451 720088. Check with them how to dispose of the old box.

[RFL1066]

Thanks but we are no longer interested in the TV Hub.

[siphosethu-TT]

Hi there @RFL1066, please confirm if you would like the TV hub. I've sent a link below providing information on the TV hub. 

About the TalkTalk TV Hub

Standard features on the TV Hub

This one will inform you on the features it has. Thanks

[Mandisa-TT]

Hi @RFL1066 let us know if you still need assistance.

[fr8ys]

The Plus box is no longer available. It only recorded from Freeview channels, not on demand. No recorder will do that.

[RFL1066]

The box we have does record except for programs that are not available on demand. The TalkTalk TV Plus box seems to be able to record any program regardless of on demand or not.

[fr8ys]

As far as I'm aware @RFL1066 it's only the TV Hub that's supplied and that does not record. This is the one you have that has the faulty remote

If you want a box that records you could look online for options. You could then request a returns label and remove the TV charge.

Your choice.

[RFL1066]

Address removed for security.

This should have been requested by PM not on the open forum, as private information should be that, private.

[siphosethu-TT]

Thanks for the heads up @fr8ys, looks like it's not being provide anymore though it still shows on the account. Sorry about that @RFL1066, you can consult with the better value team so you can get more information on the box's we have available. Thanks

[fr8ys]

Isn't the TV Plus box the DN372T box discontinued and been unavailable for 3 plus years now @siphosethu-TT ?

[siphosethu-TT]

I need to confirm that before I can process the order. Thanks

[siphosethu-TT]

No problem, please confirm your post code and first line of address. Thanks

[RFL1066]

After discussion with my wife we have decided to buy the TV Plus Box. So we would be grateful if you can order it for us.

Many thanks.

[siphosethu-TT]

The plus box is 50.00, which is good deal since it has the recording feather.  You also have the option of choosing the TalkTalk TV Box for 25.00, you can either contact our better value team on the number below or have us order it for you here on community.

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

[siphosethu-TT]

Please bare with me I'll just confirm for you. Thanks

[RFL1066]

Ok, thanks for that and all your help. I guess I will be buying a new TV hub. How much will that cost me? Alternatively I might upgrade to a TV Plus box - how much would that cost? How would I go about either option? Thanks.

[siphosethu-TT]

Please note that I've looked into your account, I'll need you to try and get the remote from TalkTalk store or you can try making the order in my account. I've noticed that the only way for you to get a compatible remote is to order the hole box which will be chargeable unless the box is faulty and we offer you one. Thanks

[siphosethu-TT]

Allow me to have a look into this for you. Thanks

[RFL1066]

Yes, I'm at home now.