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TV Support

For help with your TalkTalk TV box, channels and apps.

Router

GabbyG
First Timer
Private Message TalkTalk

on ‎18-01-2024 05:18 PM

Message 3 of 3

\I1The TV light on my router is not lit. I have tried rebooting it but to no avail so I am unable to access i-player, itvx etc on my TV but I can get them on my tablet. I have checked my connection and router and both are okay.

 

Any other suggestions?

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎19-01-2024 08:46 AM

Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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ferguson
Community Star
Private Message TalkTalk

on ‎18-01-2024 05:32 PM

Message 2 of 3

The TV light on the router does not in itself indicate an issue. When you go to the network settings on your connected TV does it show as connected? Are you using a wireless, or ethernet connection to the router? 

 

The fact of a TV light indicates that you have quite an old router, the support team may choose to offer you a swap out for a newer model. 

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