What actually happens?
Do you get a code on screen to input into the website to connect your account?
As you have it ok on your iPad I assume you have created a My5 account.
Do you get the option to input your email address and password?
If you can provide a bit more info we should be able to help.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
