What actually happens?
Do you get a code on screen to input into the website to connect your account?
As you have it ok on your iPad I assume you have created a My5 account.
Do you get the option to input your email address and password?
If you can provide a bit more info we should be able to help.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
