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TV Support

For help with your TalkTalk TV box, channels and apps.

Some freeview channels have stopped working or updating

EwanAdam09=
First Timer
Private Message TalkTalk

on ‎17-07-2025 07:57 PM

Message 5 of 5

Does anyone have trouble with UDrama not working with new content. Also Alibi is not showing on my TV. Any reasons why?

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4 REPLIES 4

fr8ys
Community Star
Private Message TalkTalk
In response to EwanAdam09=

on ‎17-07-2025 09:45 PM

Message 1 of 5

Are you getting them with a direct aerial feed on your TV?

 

TalkTalk don't broadcast the channels so can't be blamed for signal issues or changes to broadcasters. Channels do change over time.

 

It's probably the weather, but check the Freeview website to check what stations you should get, or if there are any maintenance issues in your region.

 

If an app isn't responding, then I'd try a factory reset to the box, but this does mean you'd have to sign into apps again.

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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EwanAdam09=
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎17-07-2025 09:37 PM

Message 2 of 5

Both channel and catch up not working. Feeling cheated as both channels were available when I renewed my contract. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎17-07-2025 08:07 PM

Message 3 of 5

Oh, and Alibi is not available on Freeview.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎17-07-2025 08:01 PM

Message 4 of 5

Which box do you have?

 

The weather can cause issues with some of these channels especially when it's hot.

 

Is it the channels or your catch-up app that is not working as you mention "new content"?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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