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TV Support

For help with your TalkTalk TV box, channels and apps.

TV screen frozen and no sound

Jacky9
First Timer
Private Message TalkTalk

on ‎12-03-2024 06:32 PM

Message 3 of 3

I have a fairly new TV hub box which has worked fine but today the TV screen picture is frozen and there is no sound.  Help please.

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎13-03-2024 07:19 AM

Message 1 of 3

Hi Jacky,

 

How are you getting on?

 

Thanks

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎12-03-2024 06:37 PM

Message 2 of 3

I suggest you reset the box to see if this improves the situation, but it may be the weather that is playing havoc with signals in some regions 

 

To try a reset follow the instructions here.

 

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

 

Let us know how you get on.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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