Have you tried a retune? Pull the aerial out first then retune. You will get 0 channels but this will clear the box's memory. Reconnect the arial and tune again.
What happens if you put the aerial directly into your TV by passing the box? Do the channels play?
If not then it's possible your aerial has been damaged in the storm and mat needs realigning or changing. You will need to contact a local aerial installer if so
If the channels appear on the TV and a retune does not recover them, please let us know which box you have for further support.
Thank you.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
