Have you tried a retune? Pull the aerial out first then retune. You will get 0 channels but this will clear the box's memory. Reconnect the arial and tune again.
What happens if you put the aerial directly into your TV by passing the box? Do the channels play?
If not then it's possible your aerial has been damaged in the storm and mat needs realigning or changing. You will need to contact a local aerial installer if so
If the channels appear on the TV and a retune does not recover them, please let us know which box you have for further support.
Thank you.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
