on 10-02-2024 05:02 PM
If you have reset the box the TV needs to be on so you can view this process.
Do you mean that turning the box on does not turn your TV on?
If so then the TV is not picking up via the HDMI that the box is on. If you have another HDMI port try plugging in to that.
Or do you mean the box remote will not control your TV?
The box requires a supporting device to have CEC (i think its called) protocol. The box has this and you can turn this on in the settings. Check your TV to see if this can be turned on. It may be that your TV does not have this protocol. Not all do.
Even with this, not all functions can be mapped across.
on 10-02-2024 04:02 PM
Have you pressed it 5 times in quick succession?
It will run through the set up process again.
on 10-02-2024 03:49 PM
Yes, the batteries are new. I've just reset the 4K box by pressing the button. When the button is depressed the LED is blue, but when I release the button the LED turns red.
on 10-02-2024 03:34 PM
Have you tried new batteries in the remote?
Have you tried turning the box on via the button on the side of the box?
The TV itself shouldn't be affected by box issues. You should be able to turn the TV on with its remote.
If no joy, try resetting the box. Press the button on the box 5 times and it will reset.