The remote server returned an error: (404) Not Found

[bill_t]

This displayed when trying to pair with the mobile app.

[Karl-TalkTalk]

Hi

You can install apps from the playstore onto the TV HUB as that is android based.  the TV Box you have is the Netgm 4K TV Box.  You cannot install apps on this, these are preset by Netgem directly.

Thanks  

Karl. 

[ferguson]

Yeah, that's for a different type of box. 

[bill_t]

Hi Karl.

Found this in another section:

how to install a new app
Press the 'Home' button on your TalkTalk Hub remote
Select 'Apps'
Select 'Google Play Store'
Use 'Search' or browse for the app you would like to install
Select 'Install' - a progress bar will be displayed
Either select 'Open' to start the app immediately, or 'Uninstall' if you've changed your mind and want to remove the app

[Karl-TalkTalk]

Hi

The Netgem box cannot have additional Apps installed on it.  All apps on this box are pre-added by Netgem.

Karl.

[bill_t]

Hi Karl 

I've loaded it on my Android phone and it pairs with the box.

Everything seems to work, but I want to load another app on the box via the TalkTalk app on my phone and that doesn't work.

Instructions I've read say press the Home button then Apps button, but the Apps button doesn't appear.

I thought it may be about the Android version not supporting it, so I tried it on the iPad.

Bill

[Karl-TalkTalk]

Hi

The 4k TV app will work with the Netgem box.  Do you have another device / iphone etc you can test this on.

Karl.

[bill_t]

 The TalkTalk TV 4K App was downloaded from the App Store on my iPad. It is software version 1.3 (583)

[Karl-TalkTalk]

Hi

Can you clarify what TV Box you have (Model) and can you give a link to the App in the app store so I can check which one this is please.

Thanks  

Karl. 

[bill_t]

The TalkTalk app was on my iPad.

Trying to pair it with TV connected to TalkTalk hub.

Got as far as hub generating a code that I typed into TalkTalk app on iPad.

[bill_t]

Yes, trying to pair the mobile app with TV connected to TalkTalk hub.

[ferguson]

@bill_t 

Can you clarify a wee bit please: what are you trying to pair with what app?