How is the box connected to the Router? Direct or via power line plugs?
If via power lines, are all the lights on on both?
If not, you should find a pinhole on the plugs to reset them. With them plugged in, use a pin in both.
Also, whether using powerlines or not, reboot your router, and on the TV box, press the power button on the front (I'm assuming you have a YouView box), for around 10 seconds until it restarts.
Hopefully this will reset the connection between the router and box, but if not please let us know the status of all connections.
Thank you
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
