For help with your TalkTalk TV box, channels and apps.
on 01-10-2024 04:15 PM
When I turn on my TV a white spot appears. It is only when You View is connected. If I watch TV without the talk talk box there is no spot so it's not the TV but something to do with the you view box.
Any help appreciated
on 02-10-2024 08:12 AM
Hi @Kerry53
What model of TV Box do you have ? Is it connected via HDMI to the TV ? If possible, can you post a picture of the TV showing the spot.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 02-10-2024 06:28 AM
Hi Kerry,
How are you getting on?
Michelle
on 01-10-2024 05:00 PM
Not seen this happen, but you could try another HDMI cable.
I doubt it's anything serious, but you could also try turning the box off for a few minutes and trying again.
Unless the box itself is showing any signs of failing such as recordings not playing, I wouldn't suggest any other resets at this stage.