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TV Support

For help with your TalkTalk TV box, channels and apps.

White spot

Kerry53
Chatterbox
Private Message TalkTalk
Message 4 of 4

When I turn on my TV a white spot appears. It is only when You View is connected. If I watch TV without the talk talk box there is no spot so it's not the TV but something to do with the you view box.

Any help appreciated 

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi @Kerry53 

 

What model of TV Box do you have ?  Is it connected via HDMI to the TV ?  If possible, can you post a picture of the TV showing the spot.

 

Thanks

 

Karl.

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi Kerry,

 

How are you getting on?

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk
Message 3 of 4

Not seen this happen, but you could try another HDMI cable.

 

I doubt it's anything serious, but you could also try turning the box off for a few minutes and trying again.

 

Unless the box itself is showing any signs of failing such as recordings not playing, I wouldn't suggest any other resets at this stage.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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