Why has Channel 4 catch up stopped

[Angel101]

Last night when going to the guide to catch up a programme on Ch 4, on the screen it said it was no longer available on my device. 

[ferguson]

OK, you appear to be mixing up apples with pears! The Eero is a type of router, as is the TalkTalk WiFi Hub. The TalkTalk TV Hub and 4k are different types of TV box, as is your old recording model.

And yes, the community stars are still here to help and advise when we can. But we are just customers like yourself and cannot replace specific support from TalkTalk where it is required e.g. account/billing/contract issues, or failures in service.

[Angel101]

Thanks both for your input. Apps can't update is the message on the screen. As you say its old technology, but to me streaming is so long winded and that's why I love the recordable box. It still works fine and easy to use.  Has the Amazon EERO been replaced by the TT hub /4K box?

It only had 2 ports on the EERO they sent to me, which meant I would have to buy a 4 port extension for my equipment.

I'll just record anything on CH4 or 5 until the box dies. Thanks again.

One more question, the message about the Community being replaced by Peer to Peer of the 29th of March. What does that actually mean as you both are still on here???

[ferguson]

I was also confused as the conversation developed about which device is at issue. But the demise of the Netflix and then the ITV apps was flagged up in advance, I would be surprised and disappointed if that had happened with C4 without notice. There is no indication on any of the TV help pages.

[fr8ys]

No. if the app is no longer supported on the box then rebooting won't work.

I've just re-read one of your posts @Angel101 and wonder if you are trying to update the App on your Sony TV. If that is Smart and has the Youview interface I remember there were all sorts of issues reported on getting Apps to work on these TVs and you had to choose the Youview interface or disabled it. 

If this is an issue for you on the TV then a Google search does bring up a lot of help topics on the subject and for your TV you would be better off seeking help on a dedicated Sony forum.

[ferguson]

@fr8ys 

Not worth trying the steps you first mentioned, then?

[fr8ys]

@ferguson not that I've seen, but given the message that is being displayed, it would suggest so.

[ferguson]

@fr8ys 

That's interesting, I didn't realise that the C4 app is no longer supported on the old boxes, has this been formally announced anywhere? 

[fr8ys]

The 372T box is now past it's shelf life and apps are being updated regularly and at some point will not be able to work with old technology.

The message you are receiving is typical when the app can no longer be updated. ITV Hub has already fallen by the wayside and it now appears that All4 and 5 have too.

Nothing you can do with the box will bring these back if the app will no longer work with older Youview boxes 

If you are paying for the TV access, phone and get this removed. They shouldn't ask for the box back and it will continue to work as a Freeview recordable box.

If you want a box that records is recommend the Manhattan T4R.

If your TV is a smart Sony TV then catch-up apps should work on there, unless it too is an older model.

If it is not smart and you have a spare HDMI slot, then a Roku or Fire stick is a cheaper way to get the up to date Apps.

Hope this helps in your decision making.

[ferguson]

You don't need to turn everything off, just the box. If that doesn't help then try the reset. It is the signal strength from your aerial that matters here, not your broadband speed. And if you're viewing through the box then your TV settings are immaterial in this respect.

Let us know how it goes. 

[Angel101]

Hi Thanks but I can't see how to update the app on my Tv (Sony) My Box is Youview DN372T. I think it was the last recordable set top box.

I checked my TV and it states good internet connection, I'm on 150 full fibre. Internet  & VOIP has no issues. I went to full fibre 18 months ago. TT gave me a EERO  but as it does not record, I sent it back and keep my box.

If I try to go to  get catch up via the guide, it goes to loading with the moving blue dots and then I get the previous message I posted on the screen, if I go to apps and choose 4  or 5 it does exactly the same with the same message.

I'll try turning everything off at the mains before going to bed and turn back on tomorrow am, I don't hold out much hope. I think TT want everyone to go to the streaming TT hub.

[ferguson]

Have you tried as @fr8ys suggested? You can't access it via the guide if the app itself isn't working. 

[Angel101]

A message appears on the screen from talk talk saying this app is not longer supported on this device.

I still have a recordable box, which is far better than streaming, which is so slow typing what programme you want to see. 

Before I went to the guide clicked on the programme I wanted to watch and it loaded straight up. How anyone thinks streaming is better I can't understand. Its painful. The app won't load for Ch 4 or 5. -- Not supported. If I upgrade I can no longer record anything without buying something else.

[fr8ys]

Apps can and do sometimes disappear if the associated signal on C4 is low.

Which box do you have?

Try turning it off at the mains for 30 minutes or longer and check the aerial is fully connected.

Failing that try a factory reset.

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347