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TV Support

For help with your TalkTalk TV box, channels and apps.

settop box

Carol-73
First Timer
Private Message TalkTalk

on ‎04-05-2024 12:11 PM

Message 3 of 3

Hi, I did an live chat last week about this ongoing problem with youview box not working properly, can't change channels, screen shows programme number but not other info, this has been an ongoing problem for 10 days now, have done all the suggestions including factory reset, but nothing has changed...what is being done to resolve this issue and are refunds being given for non use of this equipment. your help with this matter would be greatly appreciated...youview box is a huawei dn372t

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎07-05-2024 07:41 AM

Message 1 of 3

Hi @Carol-73 

 

The issue affecting the guide has been resolved.  This was caused by an external factor that has now been resolved.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎04-05-2024 12:18 PM

Message 2 of 3

Hi,
This is an issue that is under active investigation by YouView.
Please see the pinned topic at the top of the TV board for information and to add your experience here.
https://community.talktalk.co.uk/t5/TV/YouView-TV-Guide-not-working-or-slow/m-p/3038974
Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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