We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

talktalk tv hub.

eddyp1
First Timer
Private Message TalkTalk

on ‎03-02-2024 12:36 PM

Message 3 of 3

I agreed a new contract on 23/1/2024 which includes a talktalk TVHub. Having spent a long time on your live chat to numerous people i am still unable to use any of the TV apps apart from Iplayer and Nowtv. All the others ie My5, channel4 etc wikk play the audio but there is no picture. If i go to google Play store and try to update the apps i'm told that they are not available on this device!!

Talktalks write up for this device clearly states that they are available on this device. What is going on? If this device does not support tese apps then why was i offered it in the first place?

 To say i'm not happy is an understatement.

 

Labels:
0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎05-02-2024 06:29 AM

Message 1 of 3

Hi

 

Can you try a full factory reset from the settings menu, then set the box back up and see if these players work.

 

Make sure you have an aerial connected to the box also as some players rely on this to identify your region.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎03-02-2024 01:10 PM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes
© TalkTalk 2024