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TV Support

For help with your TalkTalk TV box, channels and apps.

talktallk 4k box

karen1306
First Timer
Private Message TalkTalk
Message 2 of 2

we were told our you view box needed replacing and we were sent a 4k box but we cannot seem to record more than one program at a time and we cannot watch anything else while recording . wondering if we have not set this box up correct. Any advise would be welcome . Thanks in anticipation 

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk
Message 1 of 2

The 4k box only has one tuner so you can only record one channel at a time and cannot view another at the same time.

 

To view another channel you will need to use your TV.

 

To do this you need a separate aerial feed to the TV, as well as one to the box. You can purchase an aerial splitter and 2 cables from online sites and many supermarkets also sell them (I got mine from Asda).

 

You could also continue to use your YouView box for recordings if you still have it and then use the 4k box only for the apps and extra channels. 

 

My splitter allows for 4 separate feeds and I had my YouView attached too.

 

This may depend upon how many HDMI slots you have on the TV or if you wish yo but and HDMI extension box for more slots.

 

Lots to consider but hope this helps.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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