The new TV hub is only available to future fibre customers.
The 4k box is probably the box you will be offered.
It sounds like your hard drive may be failing.
Have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the support staff look at other alternatives.
TalkTalk now only supply non recordable boxes although the 4k one can record but only has one tuner so you can't record one channel and watch another unless you set up a separate feed to both box and TV, so it's best to try all alternatives if recording is important to you.
Hope this helps.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
