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TV Support

For help with your TalkTalk TV box, channels and apps.

unresponsive set top box

First Timer
Private Message TalkTalk
Message 2 of 2

my set top box is not responding to my remote buttons ive changed battery factory reset my box still the same anyone else have this problem 10 days now


Community Star
Private Message TalkTalk
Message 1 of 2

The following notice is on the Service Status Dashboard (


However, YouView say they have deployed a fix now that should work if you reboot your box, turn off from the mains, and you may also need to retune.


Please let us know if it works. Than you.

If the advice doesn't work then keep an eye on the status board for updates. Thank you.
We're aware some TV customers using our TalkTalk TV and TalkTalk TV Plus Boxes are currently having issues with the Guide not loading and being unresponsive.

We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working with Youview to restore this feature as a priority.

Youview have made us aware a reboot of your TV box does NOT resolve this issue. They have advised performing a Maintenance reset could be completed to resolve the issue.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).