Router briefly lost connection night before last and when it connected again I realised the wifi wasn't working
Logged into the router hub settings and saw that the wifi had been disabled and I could not enable it even after doing two factory resets None of my devices can find the wifi connection
Had an online chat for half an hour last night went through the usual script but got nowhere the agent more concerned about internet connection rather than the wifi issue (internet is fine) .
Spent an hour and half on the phone this morning going over the same issues and script before finally managing to get the agent to order a new router at my expense (because I'm out of contract) but I'm slightly concerned that I've had no e-mail response regarding the purchase or indeed giving any feedback for the agent dealing with this
Would be grateful if someone in authority could confirm the router purchase please
This is my first time commenting on the Community after being with TalkTalk since the early days of Tiscali circa 2004
Just to reiterate router wifi is dead
