With our handy setup guide you’ll be enjoying your TV service in no time. Simply follow our easy, step-by-step instructions below. You'll need to make sure you follow all the steps, including connecting to your router, in order to enjoy your TV service.
Disconnect the TV aerial cable from your TV or old TV box and plug it directly into your new TV Hub. Your TV Hub needs to be connected to a TV aerial to receive Freeview channels and for certain apps to work.
Please note, if you want to connect one TV aerial to several devices, then it is recommended you purchase an amplifier/splitter with individual outputs in order to avoid signal degradation.
Your TV Hub will take over from here — simply complete your set-up by following the instructions on-screen.
If you use an Android phone then a quick set up option is available. This will automatically add your Wi-Fi details and Google account information from your phone. You can also select which apps you want to install on your TV Box. For a quicker set up you can unselect apps you don't want to install.
If you don’t have an Android phone, then select Skip to enter the following details manually.
Make sure your Android phone has 'Location Services' turned on during the TV Hub setup. For more information on this on, take a look in the Google Guide Books article.
It is highly recommended that you enter your Google account to ensure your device is kept up to date. Being signed into your Google account also allows the download of additional free Apps and ability to purchase content. If you don’t have an account, you can easily Create a Google Account and then enter your details to continue the set up.
TalkTalk TV Hub
(make sure you have a spare plug
socket within 1.5 metres of your TV)
Remote control (batteries included)
(in case you want to connect
directly to your Wi-Fi Hub)
Please use the power supply cable provided with your new TV Hub and not a 3rd party or existing cable.
We also recommend you use the HDMI cable supplied. If using an alternative cable, ensure it complies with UHD 4K Standards.
To really personalise your TV experience, download some Apps onto your TV Hub from the Google Play Store.
Once downloaded, you can Open the App or quickly access all your Apps later on from the Home menu.
For more information, please check out Google Play Store content.
Your remote control will not auto-sync with your TV or Soundbar. If you would like to adjust the volume on your TV using the TV Hub remote, you can easily set it up by following the simple steps in our Remote control guide.
Follow steps 1-6 to get your new TalkTalk TV 4K Box up and running.
Insert the power supply into your TalkTalk TV 4K Box and plug into the wall.
Please don't turn the switch on at the mains at this step.
Insert the HDMI cable into your TalkTalk TV 4K Box and plug the other end into a spare HDMI port on your TV.
Disconnect the TV aerial cable from your TV or old TV box and plug it directly into your new TalkTalk TV 4K Box.
Turn on your power switch at the wall.
Switch on your TV, press the “source” or “input” button on your TV remote, and select the HDMI port you plugged your TV box into.
Your TalkTalk TV 4K Box will take over from here — simply complete your set-up by following the instructions on-screen.
TalkTalk TV 4K Box
1.5 m Black HDMI cable
(2 x AAA batteries included)
(make sure you have a spare plug socket within 1.5 meters of your TV)
We'll send out your kit including your TalkTalk TV Box via courier service. If you're new to TalkTalk, this kit will only be dispatched once your phone and broadband services are up and running. You'll need to sign for this delivery so the driver may attempt to deliver to a neighbour if you're not at home, or you'll have the option to rearrange your delivery if it's not convenient. Find out more about your TalkTalk TV Box delivery.
Now you’re connected you’re ready to set up your TalkTalk remote to control your TV.
When you receive your TalkTalk TV service, we'll provide you with all the cables you need to get your TV service up and running.
Before you check your connections, please turn off the power supply then follow the below.
Your Freeview channels are delivered through your aerial, so if you've been experiencing problems while watching Freeview, the problem might well be with your aerial. Make sure your aerial cable is connected securely to both the aerial socket at the wall and to your TalkTalk TV Box.
For best results, we recommend you connect your TalkTalk TV Box to your main, rooftop aerial rather than a portable or indoor aerial. Find out more about TalkTalk TV and aerials.
If you've been experiencing interruptions when watching programmes On Demand or while watching your Boost channels, then there might be a problem with the connection to your router. All this content is delivered to your TalkTalk TV Box via the internet.
Make sure your Ethernet cable is securely connected to both the LAN connection port on your router and to the back of your TalkTalk TV Box. Also, ensure the Internet light on your router is lit with a green light.
If you’re using Network Connectors, you should also check these cables.
Your HDMI or SCART leads are what carry the image and sound signals from your TalkTalk TV Box to your TV, so simply making sure they're secure could help with sound or picture quality issues. Whichever lead you are using, make sure one end is connected securely to the back of your TalkTalk TV Box and the other end to your TV.
For the best TV experience, we recommend you use the HDMI cable supplied so you can enjoy programmes and films broadcast in High Definition.
You'll even notice the benefits when watching Standard Definition channels, receiving a superior picture and sound quality through your HDMI lead. Remember you'll need an HD-Ready TV to watch programmes and films in High Definition.
Please refrain from having both HDMI and SCART cables plugged in simultaneously as sometimes your TV may switch from HDMI to SCART, presenting a lower picture quality.
If you're using a SCART lead, you'll still be able to receive FreeView and On Demand channels. However, you won't be able to watch them in High Definition or have access to HD channels.
If you've been experiencing problems when switching on your TalkTalk TV Box, or with your Box cutting out, then make sure the power cable is secure. You should also make sure it’s turned on both at the mains and using the power button or switch at the back of the box.
Let us know if you're still looking for help with your query.
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