With our handy guide, you’ll be enjoying your new service in no time. Simply follow our easy, step-by-step instructions below. You'll need to make sure you follow all the steps, including connecting the router, in order to enjoy your TV service.
We'll send out your kit including your TalkTalk TV Box via courier service. If you're new to TalkTalk, this kit will only be dispatched once your phone and broadband services are up and running. You'll need to sign for this delivery so the driver may attempt to deliver to a neighbour if you're not at home, or you'll have the option to rearrange your delivery if it's not convenient. Find out more about your TalkTalk TV Box delivery.
Now you’re connected you’re ready to set up your TalkTalk remote to control your TV.
When you receive your TalkTalk TV service, we'll provide you with all the cables you need to get your TV service up and running. If you've damaged or lost your cable and wish to purchase a replacement, these can be purchased from the TalkTalk accessories store.
Before you check your connections, please turn off the power supply then follow the below.
Your Freeview channels are delivered through your aerial, so if you've been experiencing problems while watching Freeview, the problem might well be with your aerial. Make sure your aerial cable is connected securely to both the aerial socket at the wall and to your TalkTalk TV Box.
For best results, we recommend you connect your TalkTalk TV Box to your main, rooftop aerial rather than a portable or indoor aerial. Find out more about TalkTalk TV and aerials.
If you've been experiencing interruptions when watching programmes On Demand or while watching your Boost channels, like Sky Sports or Sky Cinema, then there might be a problem with the connection to your router. All this content is delivered to your TalkTalk TV Box via the internet.
Make sure your Ethernet cable is securely connected to both the LAN connection port on your router and to the back of your TalkTalk TV Box. Also, ensure the Internet light on your router is lit with a green light.
If you’re using Network Connectors, you should also check these cables.
Your HDMI or SCART leads are what carry the image and sound signals from your TalkTalk TV Box to your TV, so simply making sure they're secure could help with sound or picture quality issues. Whichever lead you are using, make sure one end is connected securely to the back of your TalkTalk TV Box and the other end to your TV.
For the best TV experience, we recommend you use the HDMI cable supplied so you can enjoy programmes and films broadcast in High Definition. If you need to connect using a SCART lead, these can be purchased from the TalkTalk accessories store.
You'll even notice the benefits when watching Standard Definition channels, receiving a superior picture and sound quality through your HDMI lead. Remember you'll need an HD-Ready TV to watch programmes and films in High Definition.
Please refrain from having both HDMI and SCART cables plugged in simultaneously as sometimes your TV may switch from HDMI to SCART, presenting a lower picture quality.
If you're using a SCART lead, you'll still be able to receive FreeView and On Demand channels. However, you won't be able to watch them in High Definition or have access to HD channels.
If you've been experiencing problems when switching on your TalkTalk TV Box, or with your Box cutting out, then make sure the power cable is secure. You should also make sure it’s turned on both at the mains and using the power button or switch at the back of the box.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088