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TV On Demand

TalkTalk TV On Demand lets you catch up on TV you've missed at a time that suits you. All On Demand programmes are delivered via your internet connection, which is why we ask you to connect your TalkTalk TV Box to your router during your installation.

Watch On Demand

Programmes are usually available for about 7 days after broadcast, but some can be available for up to 30 days. So, it's best to check the expiry date next to the programme information for the end date.

Backwards TV guide

From the Guide, scroll left and launch any On Demand content where you see the play button. 

Head directly to the player

Select Players or Apps and take your pick from the best On Demand players. 

Search for programme

Search for your chosen programme and select one from the results. 


recording On Demand programmes

If you have the TalkTalk TV Plus Box, you can record programmes directly from live TV but anything On Demand can't be recorded.

Don't forget, programmes are often repeated, or may be available for longer in the relevant On Demand player. So, it's a good idea to search for it to check when you can watch it.

On Demand Troubleshooting

If you're experiencing problems with your On Demand service, please take a look at the steps below.

If you're On Demand picture quality isn't as good as it should be, it's often due to a connection problem. Follow the checks below to fix the problem:

  1. Restart your router - leave it for 30 seconds & switch back on
  2. Check you have an internet connection

  3. Check your cables - make sure they're connected securely and use a HDMI cable where possible
  4. If you use Network Connectors, check they are set up correctly


Some programmes can take a while to be added to On Demand, and others e.g. live events may not be made available On Demand at all. It's also worth noting that whilst you can usually watch the same programmes using a player (e.g. BBC iPlayer) on your computer as you can on TalkTalk TV using the On Demand players, occasionally there may be differences. These scenarios are due to the legal rights of certain programmes or a decision by the broadcaster.


To keep your TalkTalk TV Box working at its best, and check for missing players, it's a good idea to have the latest software version. We send this out to your box automatically, but if you regularly switch it off at night you might not have the latest updates. If you notice any of your players are missing, a quick aerial check and software update should resolve the problem, please visit TalkTalk TV Box Software Updates.


If your On Demand isn't working as expected, it's usually because there's a connection problem. Follow the steps below to fix the issue:

  1. Check your broadband
  2. Make sure your cables are connected securely - visit the setup guide for guidance
  3. Check your network connection with the two steps below:
  4. Restart your router - switch it off, wait 30 seconds and then switch it back on and allow it to reconnect to the internet
  5. Check your usage - If you've got a few family members downloading or streaming content at the same time it may affect your connection

We’re sorry, NOW is no longer supported on our TalkTalk TV Plus DN370T box. Don’t worry, the majority of our boxes still have access to NOW. However, if you are affected you'll see a message on your TV Box upon opening the app.

Please contact us to upgrade your box. If you’re a NOW customer you can still watch on other devices* or visit the NOW website.


*Supported Youview devices, LG TV, Samsung TV, Apple TV, Xbox, Playstation, Android, iOS, PC & Mac.

If you’re getting an error message on a single On Demand player you’ll need to refer to the player providers below for more help. If none of the players are working, your TalkTalk TV box may not be connected to your broadband network. 

BBC iPlayer - BBC iPlayer website

ITVX Player - 03448814150 - ITV website

Channel 4 - 03450760191 - Channel 4 website

Demand5 - 02086127700 - Channel 5 website

Milkshake - 02086127700 - Milkshake website

Netflix - Netflix website

NOW - NOW website 

STV - 01413003704 - STV website

S4C - 08706004141 - S4C website

UKTV - 08457344355 - UKTV website