Account status not updated

[NLJ53]

My activation date was delayed back in October and broadband finally went live on 21/10/2023. However my account has been “stuck” on missed engineer appointment since then and no bills have been issued. 

I have tried to resolve this via live chat and a phone call but nothing has happened. 

Can someone please update my account?

[Arne-TalkTalk]

Hi NLJ53

I haven't been given an update, but will try to get one and let you know what is going on. 

[NLJ53]

Hello. Do you have any kind of update please? It’s been 4 months now and still no billing. 

[Arne-TalkTalk]

Sadly there is no update, your account is part of a wider issue we are having and is still being investigated.

[NLJ53]

Could you provide me with an update?

[Arne-TalkTalk]

I will chase this up again.

[NLJ53]

Hi

Do you know when my account details will be updated? 

[Arne-TalkTalk]

Thank you , I will escalate this. 

[NLJ53]

Profile updated

[Arne-TalkTalk]

Hi NLJ53

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards