Auto compensation not received

[robvrs]

• Help please

I was given a go live date of 29/12/2022 but my service didn't go live until 17/01/2023.

I Was informed by the complaints team that I would receive auto compensation 30 days after I go live. This hasn't happened,.

Could someone look into this please?

Thanks.

[Arne-TalkTalk]

I'll raise it again, it is still pending authorization 

[robvrs]

Still waiting for the promised auto compensation.

I'll give it until the end of the week, but it seems the only way to get anything done is via another complaint.

[Arne-TalkTalk]

Im not sure what the timescales are, but will ask for an update. 

[robvrs]

Nothing showing in my online account, not received any email or sms confirmation.

Is there timescale for the auto compensation team to approve?

[Arne-TalkTalk]

Hi robvrs

I can see a pending credit, so I will ask the Auto compensation team to approve this.

Regards

[robvrs]

No it hasn't, the credits you can see in there are redress for the complaint I had and not the auto compensation. 

[Arne-TalkTalk]

Hi robvrs.

A credit has been applied to your account. 

Your can see this in My Account.