Bill

[GrahameAsh]

Octopus Energy took over Shell Energy and the Broadband is done by you, Talk Talk. It was all supposed to be simple, I had to do nothing. Now for some reason you have a problem taking my payment and you want to charge me an admin fee because of this. I have done nothing, it i s not my problem, it is your so sort it out!

[Arne-TalkTalk]

Hi GrahameAsh

We are aware of the issue with direct debits, the shell migration team are working on resolving this ASAP.  

In the Interim can you make a one off payment either on line or via our customers services. 

Admin fees will not be applied. 

Sorry for any confusion. 

[Gliwmaeden2]

This has been mentioned by several other customers in a similar situation, and under these circumstances the admin fee is not actually applied. 

Talktalk is aware of an issue with this. 

I'll move this to the billing section for confirmation.