It would be really helpful if Talktalk could post in the pricing area whether calling 159 is free....nice and clearly and conspicuously!
Ordinary searches online tend to give an AI answer which says it's definitely not free.
Important to know, as, calling from my mobile on a Three plan, it's not even recognising that number....
Away from home I borrowed the use of someone's landline to approve my transaction. This wasn't an emergency situation, but could have been - my bank was just choosing to check up on what was going on!
At home, if my smartphone still cannot ring through to 159, I'd like to be sure that the number is free from my landline.
The Chatbot for Talktalk says it is free.
But having so many online results showing otherwise, I thought I would like to get the information from a human being.
After dealing with technical glitches on Chat I was assured I would be put through to the billing department.
This didn't materialise and I gave up.
So the long and the short of it is:
is phoning 159 free from a Talktalk landline?
I find the "pricing" pages very difficult to navigate and comprehend at the best of times.
It would be helpful to have an information page that not just tells us that the number is available, but spells out that it is free to call from a TT landline.
Gliwmaeden2, a fellow customer.
