Can't register

[porina]

Hi,

I have just been transferred an account as I will be taking it over in the property. I received several e-mails including one to register a web account, but on filling in the 1st page of that form I get "User not found. Please double check the information entered." As far as I can tell all the info I give is correct, and I even tried some variations.

I had tried contacting an advisor on web already, who tried resetting something but it didn't help. We left it at try again later. Still no luck.

Any ideas? I have put account/phone numbers in profile.

[Arne-TalkTalk]

Happy to help. 

[porina]

Hi @Arne-TalkTalk 

It works now. Thanks for your help.

[Arne-TalkTalk · Accepted solution]

Hi @porina

Thanks for your PM.

Can you try again, we had a slightly different D.O.B

Thank you. 

[porina]

Hi @Arne-TalkTalk 

I've previously replied with the requested info in PM and look forward to any solution to this. 

Thanks.

[Arne-TalkTalk]

Hi @porina

This usually means we have incorrect details somewhere on the billing account. 

I will send you a PM to confirm some information.