Cancel my contract?

[jebus1967]

Hi I'm having a spot of bother cancelling my contract. I tried to do it via live chat, they said they couldn't do it and retentions would need to speak to me first. I don't want to speak to retentions. I'm not staying! I want to cancel both my landline phone (that I haven't used in over a decade anyway) and my broadband. My 5G Unlimited Data SIM (from another provider) is plenty fast enough! I tried calling, but 'no' you're closed!

I feel like I'm being messed around! So as a precaution, I cancelled the direct debit anyway! I'll settle up with you what I owe once someone from there sees fit to do what I've asked. Thanks!

[ferguson]

Well, they won't stop the service until you have given your 30 days notice of cancellation and until then you will continue to receive it and have to pay for it as usual. You must continue to do so until you get a final bill which will not happen until after your service is terminated.

There are alternative payment methods:

https://community.talktalk.co.uk/t5/Articles/Payment-methods-and-paying-your-bill/ta-p/2204899

[jebus1967]

And how can I speak to them anyway? I tried the online chat and I tried calling. If they aren't available or able to take my call, what more am I supposed to do?

[jebus1967]

Why should that be the case? There is no law that says I must pay with direct debit. The minute they cut the line and send me a bill, I'll happily pay!

[ferguson]

You do need to speak to them to cancel as advised, there really is no other way. This is because TalkTalk need to be assured that you are the account holder and not perhaps a malicious actor who has got hold of your account details. Cancelling your Direct Debit is only likely to cause further issues including the possibility of additional charges and a negative impact on your credit record.