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Cancellation

shvsgrey
Popular Poster
Private Message TalkTalk

on ‎08-10-2024 10:56 AM

Message 5 of 5

Hi

My cancellation has been processed but i have received a letter  advising my estimated final charges and that i am keeping my landline number . I assumed that when i cancelled my landline number would be cancelled also at the same time?

Regards

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4 REPLIES 4

shvsgrey
Popular Poster
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎08-10-2024 02:21 PM

Message 2 of 5

Many thanks for your help

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎08-10-2024 12:37 PM

Message 3 of 5

Hi shvsgrey

 

I have checked the cancellation request and both the services landline and broadband will cancel today (10th).

 

Sorry for any confusion. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎08-10-2024 11:38 AM

Message 4 of 5

Are you changing supplier?

 

If so, did you ask them to transfer your number? If so it may be this the letter is referring to.

 

TalkTalk do not do landline only contracts, so your phone will end with your broadband.

 

I assume the cancellation date was mentioned in the letter.

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