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Cannot cancel Uimited UK calls telephone boost

Poole6
Popular Poster
Private Message TalkTalk

yesterday

Message 5 of 5

Hi, I've tried several times to cancel my Unlimited UK Calls Boost - I've followed the instructions, but although it's listed on my Package and Add Ons / My Services sections, whenever I click to manage the boost I get to a page that doesn't show me as having any boosts at all! 

Please could someone cancel it for me (I need Caller Display and Last caller barring to remain active). 

Thanks. 

 

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4 REPLIES 4

Gliwmaeden2
Community Star
Private Message TalkTalk

12 hours ago

Message 1 of 5

There have been intermittent problems managing the boosts from the customer end for several years now, @Poole6, so it's sadly not unusual for you to have to request this directly with Talktalk. 

 

Just use the contact links in the signatures above (& check details of opening hours  - phone support will not be available on Sunday).

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Divsec
Community Star
Private Message TalkTalk

12 hours ago

Message 2 of 5

Hi @Poole6 it is possible you have a pop up blocker enabled in your browser, worthwhile to check and disable or just use a different browser. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Poole6
Popular Poster
Private Message TalkTalk

yesterday

Message 3 of 5

Sorry, I did read the post but misunderstood - a shame it's gone this way as it was an simple way to get some types of problems sorted! 

 

Thank you for the links, I'll try contacting them that way. 

ferguson
Community Star
Private Message TalkTalk

yesterday

Message 4 of 5

There is no TalkTalk support here on the community any longer, please contact them directly using the details in the link at the end of my post. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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