Dear Talk Talk
Thank you for your reply of December 19th to my recent email regarding a charge for a visit by an engineer. Once again it seems that someone is 'moving the goalposts' in order to shift the blame onto me.
Previously you had said that I did not give the engineer access to the property to conduct his enquiry. Now you're saying that I DID give him access but I had tried a new house phone. I did not have another phone to use, it was the engineer's orange test phone that HE plugged in to the socket and let me listen to hear that the line was now working. He also suggested that BT may have been working in the area on September 21st and any work they were doing may have contributed to my loss of service.
I would ask you once again to look at my original email of October 22nd to see the ACTUAL order of events.
I had no service.
I contacted Talk Talk.
I followed your procedures.
I was at home when the engineer called.
I gave the engineer access to the property.
HE tested the line and told me it was working.
HE allowed me to listen on HIS equipment.
YOU have charged me for following your instructions.
This does not seem fair.
I await your reply but if I am not satisfied I will, in due course, contact the ombudsman for their decision.
Regards
Richard Peck
