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Compensation

Rose66#
Conversation Starter
Private Message TalkTalk

on ‎19-06-2024 07:53 PM

Message 2 of 2

Hello 

 

please can you look into my account . I have been having recurrent connectivity problems over 2 years . You will see I have commented when the internet has gone down . 

Over the last 3 days we haven’t had internet all afternoon, reconnected at 7.30pm . 

this problem happens when the weather is hot. You will be able to see my call log over the last 2 years . 

it is a lot of money we are paying a month For no internet. 

please can you look into this 

 

many thanks 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎19-06-2024 09:03 PM

Message 1 of 2

@Rose66#, compensation can't be calculated until after a fault is resolved. 

 

Automatic compensation is applied if engineers haven't resolved the issue within the minimum period allowed for repairs.

 

It's all explained here:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

Unfortunately it's not designed for intermittent faults - almost everyone gets these from time to time! It's  for sustained periods of complete loss of service lasting many days that this covers.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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