Confirmation of Contract upgrade agreement

[benny55]

This is one for the TalkTalk staff when they return on Monday.

On Friday 8th November I agreed an upgrade to my current contract via the loyalty team. I was offered a 'Promotional deal' with a discount being applied to the standard rate for my new service, this to cover the duration of the contract (24 months). The agent stated that he was unable to apply the discount beyond the first six months, however, if I called within 30 days of the expiry of the initial 6 months period this would then be extended by a further 6 months and so on for the duration of the contract.

I have now had an opportunity to read through all the contact documents I have received and there is no reference to the above arrangement.

For the removal of any doubt and while I’m within the contract ‘cooling off’ period could someone please confirm that my account notes reflect the above arrangement.

I feel it’s better to have clarity now rather than debate/conflict in 6 months’ time.

Thanks, Benny.

[Arne-TalkTalk]

No problem.

[benny55]

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@Arne-TalkTalk wrote:

Hi benny55

The ATA will be on its way. 

Regards

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HI @Arne-TalkTalk

Once again thank you for your prompt response.

Regards, Benny.

[Arne-TalkTalk]

Hi benny55

The ATA will be on its way. 

Regards

[benny55]

Hi @Arne-TalkTalk 

Thank you so much for clarifying that issue.

Incidentally, the upgrade (Fibre + VoIP) has already been implemented ahead of the planned date and while an Eero has already been delivered I have not, as yet, had the ATA.

Is there one in the pipeline?

Regards, Benny.

[Arne-TalkTalk]

HI @benny55 

The standard renewal documents dont include any individual deals made, there is a half price discount for 6 months showing on the your account, which according to the notes on your account will need to be renewed at a later date (11.05.25)

When that date arrives the loyalty team will be able to re-apply it as per the notes. 

Regards