Contract renewal no confirmation

[Paulefc]

I was going to leave TalkTalk in April and move to Virgin media. I had signed up to join Virgin, however on Monday I received a call from TalkTalk and I explained my reasons for leaving, after he spoke to his manager, I was offered a very good deal and accepted it and agreed to go on to a new 2 year contract.

I haven't had any confirmation email and iny account  still has my old contract showing which runs out in June .

I know you've been having technical difficulties, as I've only been able to log in to my account for the first time in days today.. is it because of these differences that I haven't received an email or that it shows up on my account with my previous contract .

Thanks 

[Paulefc]

Not sure what is going on. On Monday I was offered Fibre 150 for 24 months for £24 pm that is correct, however I was also promised 2 seperate payment of £72 each to be credited to my account But the lady today said it's 3 months free. So I'm not particularly happy because I was told different 

I received a call from TalkTalk at noon today saying my proposed move to Virgin was still in place, I said I received a confirmation of my cancellation of the virgin move on Monday by email . She said she would get in touch with Virgin and call me back in a few minutes. That was over 2 hours ago.

Started to get stressed out with it all because I keep getting conflicting information 

[nambuso-TT]

Looking at the notes on the account left by one of our advisors on the 09/02/2026, agent confirmed that you were offered Fibre 150 at £24 on a fixed price plan for 24 months as well as 3 months free and further advised you to return after 24 - 48 hours if confirmation has not been received as the order has not and cannot be placed at that moment.

 

[nambuso-TT]

No worries:)

[Paulefc]

Thank you 

[nambuso-TT]

Hi there @Paulefc. I am very sorry to hear this. I will look into this for you.