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Contract renewal no confirmation

Paulefc
Team Player
Private Message TalkTalk
Message 24 of 24

I was going to leave TalkTalk in April and move to Virgin media. I had signed up to join Virgin, however on Monday I received a call from TalkTalk and I explained my reasons for leaving, after he spoke to his manager, I was offered a very good deal and accepted it and agreed to go on to a new 2 year contract.

 

I haven't had any confirmation email and iny account  still has my old contract showing which runs out in June .

 

I know you've been having technical difficulties, as I've only been able to log in to my account for the first time in days today.. is it because of these differences that I haven't received an email or that it shows up on my account with my previous contract .

 

Thanks 

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23 REPLIES 23

Message 21 of 24

No worries:)

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Message 22 of 24

Thank you 

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nambuso-TT
Support Team
Staff
Private Message
Message 23 of 24

Hi there @Paulefc. I am very sorry to hear this. I will look into this for you.

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