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11-02-2026 09:58 AM - edited 11-02-2026 10:00 AM
I was going to leave TalkTalk in April and move to Virgin media. I had signed up to join Virgin, however on Monday I received a call from TalkTalk and I explained my reasons for leaving, after he spoke to his manager, I was offered a very good deal and accepted it and agreed to go on to a new 2 year contract.
I haven't had any confirmation email and iny account still has my old contract showing which runs out in June .
I know you've been having technical difficulties, as I've only been able to log in to my account for the first time in days today.. is it because of these differences that I haven't received an email or that it shows up on my account with my previous contract .
Thanks
on 11-02-2026 10:02 AM
No worries:)
on 11-02-2026 10:01 AM
Thank you
on 11-02-2026 10:00 AM
Hi there @Paulefc. I am very sorry to hear this. I will look into this for you.