Each Bill Different Amount

[CanonAxe99]

As I'm unable to get into my account, am just wanting to understand why each month my bill is a different amount.

When I signed up for Full Fibre no bill was ever taken even though I had reported it. I then spoke to someone in Jan of this year, who informed me due to an issue on TalkTalk no bills had been issued since i had full fibre. She mentioned my bills would start up again at the price of £24 a month,  First bill due to come out is £39.84 not £24, next bill due to come out is £47.73 not £24

Why are they different each month?

[nambuso-TT]

The different amounts you’re seeing are due to partial‑month charges and changes to your billing cycle, not because your monthly price has changed.

First bill created on 17/02/2026 — £39.84

This first bill included:

A small charge for 29.01.2026(when services went live)–17.02.2026 ( date bill was generated part month £15.84)

All of February charged in advance, from the 17.02.2026-16.03.2026(£24.00)

You requested a change to your payment due date

When you changed the date you’re billed, the system had to realign your billing cycle. This creates a small extra charge to cover the days between the old cycle and the new one.

Adjustment bill created on 23/02/2026 — £7.89

This is not another monthly bill.
It’s simply a one‑off adjustment to sync your account to the new payment schedule.

Total balance: £47.89

This is just:

£39.84 (first full bill) + £7.89 (cycle‑change adjustment)

[nambuso-TT]

Hi there @CanonAxe99. I am very sorryto hear this. I will look into this for you.