I trust this is the correct place for this.
Before joining TalkTalk Full Fibre, as an enticement I was promised a £150 Gift Card to match Vodafone plus a back-up power box to maintain connection in case of power outage. My Wife is a Nurse and should always be contactable for her position.
Neither of these items materialised. I have been in contact by 'phone and live chat, who denied the existence of a back up box, even though other providers offer them.
Both promised to arrange for the gift card but here we are eight months on and we still have not received what was agreed as part of the deal.
Can somebody please fulfil the Talktalk promise ?
?
