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Final bill and router return

LT2024
First Timer
Private Message TalkTalk

on ‎13-09-2024 11:36 PM

Message 6 of 6

My leave date with TalkTalk was 2nd September when my line and broadband was disconnected. I was told when I followed up, that my final bill will not be sent and subsequent credit for the advance payment taken for this month, until I return my old router. They then said they would send a pre paid returns bag over a week ago. Please can this be sent asap as I don’t want to be told I owe £50 for not returning this, which I’ve seen other customers have experienced. 

Please advise where to add my personal details for you to arrange this?

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5 REPLIES 5

LT2024
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎14-09-2024 01:03 PM

Message 1 of 6

Thanks, will do that. 

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to LT2024

on ‎14-09-2024 01:00 PM

Message 2 of 6

@LT2024, keep a certificate of posting as proof of sending and so you can also track their delivery at the other end, and keep the record carefully. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

LT2024
First Timer
Private Message TalkTalk
In response to ferguson

on ‎14-09-2024 12:49 PM

Message 3 of 6

Two returns bags have now tuened up today so I no longer need any assistance. Thanks again. 

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LT2024
First Timer
Private Message TalkTalk
In response to ferguson

on ‎14-09-2024 12:15 AM

Message 4 of 6

Thank you, I have tried the online chat when I was first told I had to return the equipment. I’ll try them again if not I’ll come back here on Monday. 

ferguson
Community Star
Private Message TalkTalk

on ‎14-09-2024 12:13 AM

Message 5 of 6

The support team here can help you with this, but they won't be back online until Monday. Try customer services directly in the meantime if you wish.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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