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on 13-09-2024 11:36 PM
My leave date with TalkTalk was 2nd September when my line and broadband was disconnected. I was told when I followed up, that my final bill will not be sent and subsequent credit for the advance payment taken for this month, until I return my old router. They then said they would send a pre paid returns bag over a week ago. Please can this be sent asap as I don’t want to be told I owe £50 for not returning this, which I’ve seen other customers have experienced.
Please advise where to add my personal details for you to arrange this?
on 14-09-2024 01:03 PM
Thanks, will do that.
on 14-09-2024 01:00 PM
@LT2024, keep a certificate of posting as proof of sending and so you can also track their delivery at the other end, and keep the record carefully.
on 14-09-2024 12:49 PM
Two returns bags have now tuened up today so I no longer need any assistance. Thanks again.
on 14-09-2024 12:15 AM
Thank you, I have tried the online chat when I was first told I had to return the equipment. I’ll try them again if not I’ll come back here on Monday.
on 14-09-2024 12:13 AM
The support team here can help you with this, but they won't be back online until Monday. Try customer services directly in the meantime if you wish.