Having been with TalkTalk for a number of years, I have renewed my contract with the Loyalty Team a few times.
I am currently on Fixed Price Plus contract which is ending in less than a month and I have recently received an email from TalkTalk outlining my "options" (I don't remember ever getting one of these in the past).
I was always under the impression that upon the contract term ending, the effectively discounted rate will end I would be paying the full price for the rolling monthly "out of contract" service. However, the email states that my first option is to do nothing and I will have the freedom of being out of contract but crucially, it states that I will continue to pay the same monthly rate as I have been during my contract. The only change will come each April with an increase equivalent to the CPI rate of inflation. Is this correct? Is there a catch? It seems almost too good to be true.
On one hand I would like to just stay with TalkTalk. I know they're far from perfect but I've never had any major problems with them and don't know if it's worth the hassle changing supplier - better the devil you know and all that.
On the other hand I have suffered some abuse from Community Stars on this forum so wonder if the right thing to do is leave a place where I'm not wanted when I am able to do that penalty free.
