Full Fibre Talk Talk 45 day voucher

[MajorBash67]

Hi,

I am enquiring as to the status of a TalkTalk £25 voucher that was promised 45 days after full fibre upgrade installation. We installed around the 4th of September.

Still waiting on an email from Giftcloud etc?

[Michelle-TalkTalk]

Hello,

As advised, please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle

[Gliwmaeden2]

Please start your own thread, @Jackster283.

Staff only reply to the original poster on help topics.

You need to return to the top of the message board and click on start a topic.

Staff reply during the day, Monday to Friday. 

[Jackster283]

I'm the same no email after installation date 11/12/2023. Hate it when companies chase after you to get your custom then you don't get what's promised. I've bn with talktalk for years and haven't had any reason to complain, but hopefully somebody on here can help.

[Arne-TalkTalk · Accepted solution]

Hi @MajorBash67

I have sent you a PM to resolve this.

Thank you

[Gliwmaeden2]

No idea why this didn't get a reply, @MajorBash67.

All I can do is keep flagging it up for attention. 

If staff are not on every weekday, quite apart from not on at weekends, there can be quite a bit of catching up to do.

[MajorBash67]

Thank you for your assistance as just a community member albeit a Star!

Its a strange thing to be promised something and then regularly let down.

I will look patiently forward to choosing my future with another ISP later in the new year.

[Gliwmaeden2]

I don't see anything behind the scenes as only staff can access your information etc.

I'll re-escalate this thread for you again!

[MajorBash67]

Any update for me?

[MajorBash67]

Any updates yet?

[Arne-TalkTalk]

Hi MajorBash67

I will chase this up for you. 

[Gliwmaeden2]

@MajorBash67, I'll re-escalate this thread, so just follow up on here.

I'll move the new thread out of the way. 

[MajorBash67]

Thanks...

[MajorBash67]

Thank you. Sorry but still no email or voucher received.

More than ten days past as you stated.

Can you assist?

[Arne-TalkTalk]

Hi MajorBash67

I will contact the team responsible for the vouchers.

Keep an eye on your spam junk mail folders in the next 10 days.

Regards
 

[Gliwmaeden2]

Moving this to the billing section for you, @MajorBash67.

You'll hear back from staff after the weekend.