Full fibre 150 data-only not offered on contract renewal

[briantrumpet1]

I've been with Talktalk since dinosaurs roamed the earth, but for some reason, as my 18-month contract for Fibre 150 VoIP nears its end, TT won't/can't offer me a data-only contract. I'm not inclined to pay for a service I don't need, and I can get data-only from Vodaphone for £5 per month less. I've spoken to TT, and it seems they won't be swayed.

I'm inclined to let my contract lapse in October, and see what they offer me then, but it seems to be inflexible marketing, especially given the length of time I've been with TT.

Any thoughts? 

[kanya-TT]

I completely understand your frustration, especially when it feels like you're being taken for a ride. It's good to hear that you've had a positive experience with TalkTalk's service overall, and it's great that the forum has been a helpful resource for you.

Your experience with VoIP is a common one; many people don't realize that using a landline number can lead to unexpected charges. It’s smart of you to switch to using your mobile over Wi-Fi, especially since it allows you to make free calls. Given that the VoIP box has been off for most of your contract, it sounds like a data-only plan would suit you much better.

When you're closer to your renewal date, it might be worth reaching out to TalkTalk again to see if they can offer you a more suitable plan. If not, you’ll have the option to switch to Vodafone or another provider that meets your needs without the unnecessary costs.

If you have any other questions or need further assistance as you approach your renewal, feel free to ask!

Kanya

[briantrumpet1]

OK, that's helpful, thanks. I'll do that when I'm a bit closer to renewal. Can't fault the service of TT otherwise (not least as it has the back-up of this forum, which is always helpful), but I bristle when I feel I'm being taken for an unnecessary ride.

FWIW, the transformational realisation for me was using my mobile at home via wifi - in my naivety, I'd thought that VoIP meant that calls via my 'landline' number would be charged on top (my fault for not reading the TT small print), so my first bill with the current contract came as a surprise. Making exactly the same calls via the mobile via wifi means they are free, so decided that the landline number was worse than redundant. The VoIP box has been turned off for most of the contract.

[Divsec]

Hi @briantrumpet1 have you tried talking to the customer retention team, on 03451720088 they are usually open to negotiation once they see you opening the door to leave.