Getting billed for a closed account

[uditgupta0912]

Hi TalkTalk Community,

I had a TalkTalk connection for about 2 years. At the end of Jan, I moved out of UK and closed my account for TalkTalk. I was asked to mail in the modem which I did. I was told that it would take 14 days for the service to move over to the new tenant that would take my apartment. 

I was told to cancel the direct debit since I had paid all my bills for the month. I am now received emails and text messages of outstanding payments and I am still being billed for services which I haven't used since 28th Jan.

Can somebody look into this issue? I am unable to make a phone call to a UK number and I cannot find a link to the live chat.

Thank you for your help.

Kind regards,

Udit

[Arne-TalkTalk]

I can confirm the account is now fully disconnected. 

[uditgupta0912]

Thanks, @Arne-TalkTalk.

I haven't received any follow up emails from TalkTalk so I think it went through.

Kind regards,

Udit

[Arne-TalkTalk]

Hi @uditgupta0912

There was a slight error on the account which meant the request in January failed, the error has been fixed now and the request to cancel has been sent again.  

I will monitor this to ensure it doesn't fail again. 

[uditgupta0912]

Hi @Arne-TalkTalk ,

Just following up if the above can be resolved. 

Thank You

Kind regards,

Udit

[uditgupta0912]

Hi @Arne-TalkTalk,

I have updated my profile with my full name and Talk Talk Account Number. Let me know if you need any additional details.

Thank You

Kind regards,

Udit

[Arne-TalkTalk]

Hi

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards