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How to activate my loyalty discount

Susan5050
Conversation Starter
Private Message TalkTalk

on ‎01-03-2025 03:40 PM

Message 6 of 6

Hi

I keep forgetting how to post so apologies if this is wrong or if my question is already live but I can't seem to find it now. 

 

I was told to activate my loyalty discount every 3 months and it's due to be done now. I forgot to ask who to contact to do it. I have a transcript of the conversation stating I would get it if that's required. 

 

Thanks 

 

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5 REPLIES 5

ferguson
Community Star
Private Message TalkTalk

on ‎01-03-2025 05:19 PM

Message 1 of 6

Cool, glad it's sorted.  🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Susan5050
Conversation Starter
Private Message TalkTalk
In response to ferguson

on ‎01-03-2025 04:18 PM

Message 2 of 6

Hi

Yes thank you as you pointed me towards that I've now found the number on here as well. All sorted.

 

Thanks for your assistance and I can close this now. 

ferguson
Community Star
Private Message TalkTalk
In response to Susan5050

on ‎01-03-2025 04:12 PM

Message 3 of 6

OK, the same advice applies. I'll move this to the Billing section for you. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Susan5050
Conversation Starter
Private Message TalkTalk
In response to ferguson

on ‎01-03-2025 04:01 PM

Message 4 of 6

Hi

No sorry I've obviously posted wrongly!

 

It's for my contract.

 

Thanks 

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ferguson
Community Star
Private Message TalkTalk

on ‎01-03-2025 03:59 PM

Message 5 of 6

Is this in relation to your TV service? The usual avenue for this would be directly via the loyalty team themselves, use the normal contact details. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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