Talktalk's systems will normally automatically charge you from the date you were switched over to the start of the billing cycle and then the full month ahead, @Kinakina.
It's not very different from switching from another ISP in that respect. Normally the old ISP would balance the books with you by refunding the overspend after you left.
There's a special Shell Migration team designated to sort out the overlap in the payments in this case.
So you need to contact them on 03451 720088 after 9am (Monday to Saturday). You may also be able to use the Chat option.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
